Refund Policy
Last updated: 7/3/2026
1. General Refund Eligibility Criteria
In accordance with applicable consumer protection regulations and subject to the specific contractual terms entered into between Citymoon Dynamics and the Customer, refunds shall be processed only under the following circumstances:
2. Refund Request Procedure
To initiate a refund process, the Customer must follow this formal procedure:
3. Exclusions and Limitations
No refund shall be granted in the following cases:
4. Credits and Alternative Compensation
Instead of full cash refund, Citymoon Dynamics may offer the Customer, at its discretion:
5. Financial Liability Limitation
The maximum refundable amount shall never exceed the amounts actually paid by the Customer for the specific Service during the 90 days preceding the request. In no case shall Citymoon Dynamics be responsible for indirect damages, lost profits, data loss, or loss of income resulting from non-compliance, even if warned of such possibility.
6. Special Terms for Custom Services
Custom development services, consulting, custom integration, or closed-price projects are subject to specific refund terms documented in the Technical Annex of the Contract. These services are generally NON-REFUNDABLE once execution has begun, except for material non-compliance by Citymoon Dynamics.
7. Refund History and Fraud Prevention
Citymoon Dynamics reserves the right to detect and prevent patterns of abusive or fraudulent refund requests. Customers who submit multiple unjustified refund requests may be flagged as high-risk, and future requests may be denied or the business relationship terminated.
8. Contact and Escalation
For refund requests, escalations, or inquiries about this policy, contact: legal@citymoon.org or refunds@citymoon.org. Complex appeals may require review by our Legal Officer.